BOOKING AND CANCELLATION TERMS 2026

1. Booking and Payment

  • Booking: A reservation becomes binding once it is made through the Johku booking system or confirmed in writing.

  • Payment: The service must be paid in full at the time of booking unless otherwise agreed (e.g. invoicing for companies).

  • Separate services: Accommodation and activity services are separate agreements. Cancellation of an activity does not entitle cancellation of accommodation, and vice versa, unless caused by the organizer.

2. Cancellation by the Customer

As our services are always private and require significant preparation (e.g. cabins are heated 4 hours in advance), the following cancellation terms apply:

  • More than 30 days before: 100% refund (minus any fixed handling fees, e.g. €50).

  • 14–30 days before: 50% refund.

  • Less than 14 days before: No refund (0%).

  • Recommendation: We strongly recommend customers obtain comprehensive travel insurance covering cancellations due to illness.

3. Cancellation or Changes by the Organizer

  • Safety and weather: The organizer has the right to cancel the trip or modify its route/content if conditions (e.g. extreme cold below -30°C, storms, or unsafe ice) compromise safety.

  • Force majeure: If the organizer must cancel (e.g. illness or equipment failure), the customer will primarily be offered a new date or an alternative product. If this is not suitable, a 100% refund will be issued.

  • Limitation of liability: The organizer is not responsible for indirect costs caused by cancellation (e.g. flights or other accommodations).

4. Customer Responsibility and Insurance

  • Insurance: The customer must have valid travel insurance. The organizer holds the required liability insurance.

  • Compliance with instructions: The customer agrees to follow the guide’s safety instructions. The organizer has the right to terminate the trip if the customer endangers themselves or others (e.g. due to intoxication).

  • Equipment: The customer is responsible for bringing agreed, weather-appropriate equipment unless provided as an additional service.

5. Delays

  • The service begins at the agreed time (e.g. hotel pickup). Delays will shorten the duration of the trip. If the customer is more than 45 minutes late without notice, the organizer has the right to treat the booking as cancelled without refund.